Refund policy
PharmaBag is a brand of Jaiswal Pharma. This policy covers when money is returned on a PharmaBag order, how it is returned and how long it takes. It applies whether the goods were supplied by Jaiswal Pharma or by an independent wholesaler listing on the platform.
When a refund is due
A refund is issued in these situations:
- an approved return, where a replacement is not wanted or not available;
- an order cancelled before the supplying wholesaler dispatched it;
- a line that could not be supplied, in full or in part, after the order was placed;
- a duplicate or failed payment;
- an order the supplying wholesaler is unable to fulfil for any other reason.
How refunds are paid
- Method. Back to the original payment instrument. Refunds are not redirected to a different account — the payment trail has to match for both parties' GST records.
- Timeline. Within 7 to 10 working days of approval. For a return, approval follows inspection of the goods; for a cancellation, it is immediate.
- Amount. The value of the goods refunded, including the GST charged on them. Where delivery was charged separately and the whole order is cancelled before dispatch, the delivery charge is refunded too.
- Credit note. Available instead of a refund if you prefer to hold the value against future orders — issued only on request, never by default.
If something goes wrong
If a refund has not arrived within 7 to 10 working days of approval, email support@pharmabag.in or call +91-98302-22674 with the order reference and the payment reference. Complaints are acknowledged within 48 hours and worked to resolution; where a bank or payment provider is still holding the money, you will be given the reference needed to trace it at their end.
Frequently asked questions
How long does a refund take?
Approved refunds are returned to the original payment method within 7 to 10 working days. The clock starts when the refund is approved, not when it is requested — for a return, approval follows inspection of the goods by the supplying wholesaler.
Where is the money returned to?
To the account or instrument the payment came from. Refunds are not paid to a different account, because the payment trail has to match for both parties' GST records. If you would rather hold the value against future orders, a credit note can be issued instead — but only if you ask for one.
Can I cancel an order after placing it?
An order can be cancelled without charge at any point before the supplying wholesaler dispatches it, from the order in your PharmaBag account. Once a consignment has been dispatched it cannot be cancelled, and the return policy applies instead.
What if only part of my order is supplied?
You are charged for what is supplied. Where a line is short-supplied or unavailable, the difference is refunded to the original payment method on the same 7 to 10 working days basis, and your GST invoice reflects the quantity actually delivered.
My payment failed but money left my account. What happens?
Failed and duplicate payments are reversed by the payment provider, usually within 7 to 10 working days, and no action is needed from you. If it has not appeared after that, email support@pharmabag.in with the order reference and the payment reference and it will be traced.